TIME REQUESTS
While we’ll always do our best to meet requests, it is not always possible. Once all orders come in for the day our delivery route is structured so we can work out the most efficient delivery route for our drivers.
INCORRECT ADDRESSES
It is the sender’s responsibility to ensure that the correct delivery details for the order have been provided. If the wrong address has been provided, or the person is no longer at the address given, the sender will be contacted and we will try to re-deliver the same day elsewhere, if possible. If not possible, we are able to re-deliver the posy the following day for a $15 re-delivery fee.
SECURE APARTMENTS / PROPERTIES
If the posy is being sent to a secure apartment or property, please ensure the recipient is home to receive the posey. If the recipient is not home at the time of delivery, the sender or recipient will be contacted and will be given the option to pick up the posey from our studio in Kiama Downs or we are able to re-deliver the posy the following delivery day for a $15 re-delivery fee.
RECIPIENT IS NOT HOME
If no one is home or there is no answer at the time of delivery, we will leave the posy in some water by the door in a safe area. If there is nowhere to leave the posy, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible.
NO LONGER AT THE GIVEN ADDRESS
If the recipient is no longer at the given address, such as work, at time of delivery, we with leave the posy with their colleagues.
If the recipient has been discharged from the hospital, the sender or recipient will be contacted. We will always do our best to redirect the posey to an alternate address, however, may not be possible due to delivery time constraints. If not possible, we are able to re-deliver the posy the following delivery day for a $15 re-delivery fee.
FAULT OF INTERNAL MAIL ROOM
If a posey has been delivered to an internal mail room or station and the posey has not been passed on to the intended recipient, unfortunately, we are not able to be held accountable and the query will need to be addressed with the place it was left with.
OTHER REASONS FOR ATTEMPTED NON DELIVERY
If there is any other reason that we are not able to deliver a posy to the intended recipient, the sender or recipient will be contacted and given the option to pick up the posey from our studio in Kiama Downs or we are able to re-deliver the posy the following delivery day for a $15 re-delivery fee.
REFUNDS
We do not refund.
If you think your item is faulty you must contact us via email at [email protected] within 5 hours of receiving your item.
We will review each email on a case by case basis. If you require a refund due to the address falling outside of our delivery area your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.
If you require a refund due to the day’s posy being sold out, and the delivery cannot be moved to another day, your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.
If you require a refund due to change of mind, 24 hours notice from the selected delivery date is required. Your account number and bsb will be requested to make a full refund via bank transfer. If you request to have a refund made direct to your credit card, a $25 processing fee will be charged, and you will be refunded the remaining amount.
PRODUCT
In purchasing, the customer understands that, due to the nature of fresh flowers, the posy received will vary slightly to that of the ones photographed for our socials and website.
Blooming Lovely has the right to alter the posy design without notifying the purchaser.
